Our resource catalogue is releasing progressively Register your interest on any unit →
Help & FAQ

Frequently asked questions

Answers to common questions about our resources, ordering, updates, customised work and nursing accreditation. Can’t find what you need? Get in touch.

Resources & formats

What’s included in a unit resource pack?
Each pack typically includes a learner guide, learner workbook, student assessment tasks, an assessor marking guide, an assessment mapping document, and supporting templates. The exact components are listed on every unit page.
What format are the resources delivered in?
All resources are supplied in editable Microsoft Word format, so you can contextualise and brand them for your RTO.
How are the resources licensed?
A unit purchase licences the resource for use by the purchasing RTO and its own enrolled learners only. Resources may not be shared with, sold to, or sublicensed to other RTOs or third parties. See our Terms & Conditions for full detail.

Ordering & payment

How do I order?
Add the units you need to your cart and place your order. No payment is taken online. Our team confirms your order and issues an invoice; once it is paid, we email your resources via a secure link. See How It Works for the full process.
Why don’t you take payment online?
We use an order-and-invoice process so each order can be confirmed and any questions resolved before resources are released.
How will I receive my resources?
Resources are delivered by email as a secure download link, once your invoice is paid.
How much does a unit cost?
Units are currently $299 each as an introductory special offer.

Updates & compliance

What are free lifetime updates?
When we update a resource you have purchased, we email you the revised version at no additional cost — until the unit is superseded and no longer equivalent.
What is the Compliance Promise?
If a compliance concern is raised about one of our resources in its original, unaltered form, we work with you to review it and, where needed, provide a corrected version. See our Compliance Promise page.
Are the resources validated?
Yes — resources are mapped and reviewed against current unit and training package requirements before release.

Customised resources

Can you customise resources for our RTO?
Yes. Place a customised order with your requirements; we meet with you, scope the work and send a tailored quote.
How much does customisation cost?
Customised work is quoted individually based on scope, separate from the $299 per-unit catalogue price.

Nursing accreditation

What does the nursing accreditation service cover?
We support RTOs and providers through ANMAC course accreditation for nursing programs, and provide ongoing compliance support during delivery. See the Consultancy page.

Coming-soon packages

When will resources be available?
We are releasing our CHC and HLT catalogue progressively. Units currently show as “Coming soon” — register your interest on any unit page and we will email you when it is released.
We’re Here to Help

Still have a question?

If your question isn’t answered here, our team is happy to help.