A simple order-and-invoice process — no surprises
Cygnet Learning doesn’t use instant card checkout. You won’t be asked for card details online — here is exactly what happens, from the moment you add a unit to your cart to the moment your resources arrive.
Ordering from the catalogue
Browse and add to cart
Explore the resource catalogue and add the units you need to your cart. Most RTOs buy a cluster of units at once — multi-unit selection is built to make that easy.
Place your order
Submit your order through checkout. No payment is taken at this point — you’re telling us what you’d like, and we’ll take it from there.
No card details required onlineWe confirm and invoice
Our team reviews and confirms your order, resolves any questions, and issues an invoice to your nominated billing contact.
You pay the invoice
Settle the invoice using the payment details provided. Confirming the order before release means there are no surprises on either side.
Resources delivered
Once payment clears, we email your resources via a secure download link — in editable Microsoft Word format, ready to contextualise.
Free lifetime updates emailed to you when a unit is revisedOrdering a customised resource
Submit your requirements
Place a customised order through the request form, describing the qualification, units, delivery mode and what needs tailoring.
We meet to scope the brief
We meet with you to understand your delivery model, workplace context and goals in detail — so the quote reflects exactly what you need.
Quote, develop and deliver
We send a tailored quote. On acceptance, we develop your resources and deliver them via a secure link. Customised work is quoted individually.
The practical details
A few things worth knowing before you order.
Turnaround
We aim to confirm orders and issue invoices within [X business days] of an order being placed.
Payment methods
Invoices are payable by [electronic funds transfer / other methods to confirm].
Secure download links
Links are emailed once payment clears and remain active for [X days] — long enough to download and store your files.
Free lifetime updates
When a resource you’ve purchased is revised, we email you the updated version at no cost — until the unit is superseded.
Ready to order?
Browse the catalogue, start a customised order, or talk to our sales team.